Read this tip to make your life smarter, better, faster and wiser. LifeTips is the place to go when you need to know about Using an MP3 Player and other MP3 Players topics.
Do you have a problem with your iPod? The good news is that Apple has a responsive customer support team ready and waiting to help you.
The first step to take, before calling, is to visit Apple's support page at http://www.apple.com/support/ipod to see if someone else has reported the same problem that you have. The User Discussions section is a great resource for learning how to reset your iPod if necessary and for troubleshooting techniques.
From this page, you can also download the latest software for your iPod, and purchase an AppleCare Protection plan for peace of mind.
At the bottom of the page is a contact support link, for the truly unusual problems that require a support technician.